The warranty period starts from the date of delivery of the product (based on valid tracking details).

8 years: For skeletal frame, aluminum frame, wheelbase, & polyamide frame

4 years: Lumbar support, central mechanism hub, armrest mechanism & castor mechanism

ErgoTune warrants the Supreme with regard to:

• Missing materials from the Products at the time of delivery
• Defects in the manufacturing of materials leading to loss of functionality in theProducts at the time of delivery
• Failure of the Products to correspond with the description in the applicable contract of sale at the time of deliver
• Defects in the functionality of hydraulics, armrests, and castors

During the applicable warranty period, ErgoTune will replace, or refund (at its option and in accordance with applicable law) any product, part, or component covered by this warranty.

• Normal wear and tear of the Product including, but not limited to, the mesh, the top portion of armrests, lumbar support, the exterior of castors, and the variance of tightness of mechanisms.

• Any damage to the Products or to any property or person caused by failure to adhere to ErgoTune’s published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, the use of the Product in unsuitable environments or conditions).

• Defects caused by modification, alteration, misuse or lack of maintenance as per set out by ErgoTune - Includes failure to use, apply, install, reconfigure, or maintain the Product or component according to ErgoTune’s published instructions.

• Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.

• The labour required to replace any defective parts on your ErgoTune

1. Submit your claims via email to hello@ergotune.ph to ensure proper handling

• Once submitted, a valid proof of purchase will be requested for us to reasonably verify the claim.
• Our support team will work with you to troubleshoot the problem and identify the defective parts.
• You will need to provide us with a clear photograph or video of the defect, and or other details we may request regarding the defect.

2. Upon verifying the defective part, we will ship a free replacement to you.

• Our replacement parts are designed to be easy to install. Clear instructions will be provided to guide you on installing the replacement part.
• We reserve the right to collect back the defective part.
• Replacement parts are covered by the balance of the original warranty, 30 days, or as required under applicable law, whichever is longer.

3. The warranty process is subject to the following:

• ErgoTune reserves the sole right to determine whether a benefit under this warranty may be claimed.
• Any replacement under this warranty is limited to the defective part or material only.
• Replacement parts and components replaced under this warranty may vary in colour and texture from the original.
• Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser’s expense.